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Have a question about your order, sizing, or our barefoot shoes? Our team at Artie Master is happy to assist — typically within 24 hours on business days.

Contact Information

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Response Time
Within 24 hours (business days)
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Order Support
Track, modify, or cancel orders within 12 hours of placement
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Business Hours
Mon – Fri9:00 – 18:00 CETSaturday10:00 – 14:00 CETSundayClosed
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Returns & Exchanges
30-day hassle-free returns — email us with your order number to start

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Frequently Asked Questions

How long does shipping take?
Standard shipping takes 7–14 business days to most European countries. Express options (3–5 days) are available at checkout. You will receive a tracking number by email once your order ships.
What is your return policy?
We offer 30-day hassle-free returns on unworn items in original packaging. Email support@artie--master.com with your order number — we cover return shipping on defective items.
How do I find my correct size?
Our shoes run true to size in EU sizing. Measure your foot length and add 0.5–1 cm for the best barefoot fit. A detailed size chart is on each product page. When in doubt, size up.
Do you offer wholesale or bulk orders?
Yes! For 10+ pairs, email support@artie--master.com with your requirements and we will send a custom quote within 48 hours.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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