Contact Us
We're Here to Help
Have a question about your order, sizing, or our barefoot shoes? Our team at Artie Master is happy to assist — typically within 24 hours on business days.
Contact Information
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Response Time
Within 24 hours (business days)
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Order Support
Track, modify, or cancel orders within 12 hours of placement
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Business Hours
Mon – Fri9:00 – 18:00 CETSaturday10:00 – 14:00 CETSundayClosed
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Returns & Exchanges
30-day hassle-free returns — email us with your order number to start
Send Us a Message
Frequently Asked Questions
How long does shipping take?
Standard shipping takes 7–14 business days to most European countries. Express options (3–5 days) are available at checkout. You will receive a tracking number by email once your order ships.
What is your return policy?
We offer 30-day hassle-free returns on unworn items in original packaging. Email support@artie--master.com with your order number — we cover return shipping on defective items.
How do I find my correct size?
Our shoes run true to size in EU sizing. Measure your foot length and add 0.5–1 cm for the best barefoot fit. A detailed size chart is on each product page. When in doubt, size up.
Do you offer wholesale or bulk orders?
Yes! For 10+ pairs, email support@artie--master.com with your requirements and we will send a custom quote within 48 hours.